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Have Questions? We’ve Got Straightforward Answers.

Whether you’re new to payment processing or just tired of hidden fees and poor service, we’re here to make things simple. Below are answers to the most common questions business owners ask us about switching, saving, and succeeding with H&F Visions.
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How can Dual Pricing help my business?

The customer is presented both cash and card prices, allowing for full transparency. This incentivizes the customer to save when paying with cash, while also being able to offset the cost of processing if customers pay with a card.

What kind of customer support channels do you offer?

Our 24/7 Tech Support team is a call away from answering your questions. The Business Development Manager will also provide various training videos, supporting documents, and schedule demos to increase product knowledge.

What is a chargeback, and how do we help merchants manage and dispute them?

A chargeback is a payment reversal initiated by a cardholder's bank, and we help you manage and dispute them by providing timely alerts and a streamlined portal to submit evidence proving the transaction was valid.

Are there long term contracts?

We're all about flexibility and will never lock you into anything long-term.